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The collection and use of personal data by STERLING ASSURANCE is guided by certain principles. These principles state that personal data should
Any personal information provided by you to STERLING ASSURANCE will be used with your consent, or under the following underlisted instances:
Your personal information is used in:
We may also collect, use and exchange your information in other ways permitted by law.
We sometimes use automated systems and software to help us reach decisions about you, for example, to make credit decisions, to carry out security, fraud and money laundering checks, or to process your data when you apply for some of our products and services.
This type of processing is carried out under lawful basis and you can contact us to request that automated processing be reviewed manually if you detect any inaccuracies in your personal data.
We may share the information about you and your dealings with us, to the extent permitted by law, with the following:
We may also disclose information about you if disclosure is reasonably necessary to enforce our terms and conditions or protect our operations or users. Additionally, in the event of a reorganization, merger, or sale we may transfer any and all your personal information to the relevant third party.
Information about our customers and their usage of our website is not shared with third parties for their marketing purposes. We do not disclose any information about any user’s usage of our web site except in specific cases, and we do not share information with any unaffiliated third parties for marketing purposes unless you expressly give us permission to do so.
We take appropriate technical and organizational measures to prevent loss, unauthorized access, misuse, modification or disclosure of information under our control. This may include the use of encryption, access controls and other forms of security to ensure that your data is protected. We require all parties including our staff and third-parties processing data on our behalf to comply with relevant policies and guidelines to ensure confidentiality and that information in use is protected, when stored and during transmission. Our security controls and processes are also regularly updated to meet and exceed industry standards.
Where we have provided you (or where you have chosen) a password which grants you access to specific areas on our site, you are responsible for keeping this password confidential. We request that you do not to share your password or other authentication details with anyone.
We retain your data for as long as it is necessary for the purpose(s) that it was collected. Storage of your data is also determined by legal, regulatory, administrative or operational requirements. We only retain information that allows us comply with legal and regulatory requests for certain data, meet business and audit requirements, respond to complaints and queries, or address disputes or claims that may arise.
Data which is not retained is securely destroyed when it is identified that is no longer needed for the purposes for which it was collected.
You have certain rights available to you, these include
Keeping your account information accurate and up to date is very important. You have access to your account information, which includes your contact information, account balances, transactions and similar information through various means, such as account statements, SMS Insurance, Social Media Insurance and Internet Insurance.
If you discover any inaccuracies in your personal information, please promptly notify us, via our e-channels, branch network or Contact Centre, and provide the required documentary evidence, to enable us to implement the necessary updates or changes.
Sterling Assurance Nigeria Limited comprises of STERLING ASSURANCE branches worldwide:
STERLING ASSURANCE’s websites, products, applications, and services may contain links to third-party websites, products and services. Our products and services may also use or offer products or services from third parties. Information collected by third parties, which may include such things as location data or contact details is governed by their privacy practices and STERLING ASSURANCE will not be liable for any breach of confidentiality or privacy of your information on such sites . We encourage you to learn about the privacy practices of those third parties.
STERLING ASSURANCE’s Policy contains the following disclosure statement for children:
"STERLING ASSURANCE respects the privacy of children. We do not knowingly collect names, email addresses or any other personally identifiable information from children. We do not knowingly market to children.
STERLING ASSURANCE may sometimes contact you with products or services that we think may be of interest to you. If you don’t want to receive such promotional materials from us, you can opt out at any time by sending an email to firstname.lastname@example.org
To contact our Data Protection Officer, kindly address your request to “The Data Protection Officer” at Sterling House, 284 Ikorodu Road, Before Anthony Bus Stop, Lagos State, Nigeria.