1.  How to Make a Claim with Sterling Assurance?

We’re here to make your claims process as smooth and stress-free as possible. If you experience a loss or damage covered by your policy, please notify us through any of the following channels:

 Contact Us

• Email: insure@sterlingassure.com, claims@sterlingassure.com

• Phone/WhatsApp: 08150643531-2

• Visit Us: Sterling Assurance Head Office, 284 Ikorodu Road, Anthony, Lagos

2. What to Include in Your Claim Notification?

To help us respond quickly, please include:

1. Your Policy Number

2. Photos of the damaged property (if applicable)

3. The Date the incident occurred

3. What Happens Next?

Once we receive your claim, we will:

• Assign a Claim Reference Number – Please use this number in all future communications.

• Request Supporting Documents – These help us process your claim efficiently.

• Appoint a Claims Representative – They may contact you or your repairer for more details. Your cooperation is greatly appreciated.

4. Settlement Process?

If your claim is approved:

We’ll send you a Settlement Offer Letter detailing the amount payable.

A Discharge Voucher (DV) will be attached to the letter.

If you’re happy with the offer: